Pos Malaysia Aeon Big Ampang - Ampang Jaya, Selangor

AFIQAH H.

The two female workers gave me a very bad attitude. 11/5/2025, 5:40pm. They were chit chatting with each other, sitting at a counter which I believe was not designated for one of the woman. She passed me to the other woman. Easy job, she just sit and talk. I estimated the price for my parcel to Sabah & Sarawak, as I filled the e-consignment. It supposed to be RM 15. At first, she told me it was RM 10. I asked her if I could pay online, but she was distracted and continue chatting in between. Then, she said RM 21, I was shocked and asked. She said because it’s Sabah Sarawak. Then, I proceed to pay because I thought the weight of my item exceeded my estimated weight. But actually, it did not. They simply charged me for a big prepaid bag because the small bag couldn’t fit and they didn’t have loose non-prepaid bag. I asked why you didn’t tell me first, I could buy the bag bundle instead of paying extra. They said, it’s the same as buying the plastic bag bundle for RM 4. STUPID ANSWER. Well, at least I could keep the bag to use next time and mind you the extra I paid was RM 6. Please take action. They were very rude when I asked and tried to lie to me. They had only one job and did not do it properly, cause loss to customer.

Mohamad A. A. A.

Service lembab. Tunggu lama. Last last balik kosong je.

Nurul N.

Waited for 15 mins, no queue, have enough staff, 2 counters available but only 1 counter is taking customers. When it's my turn, I was informed the machine & system is down at the moment, probably will take few hours to recover or maybe tommorow. Three staff were explaining the situation with not happy face reactions as if they are letting their anger on me. The staff can actually tell us earlier so we can go to other branch. You think we have so much time to waste is it? Please train your staff more in giving better service.

Qistina

perkhidmatan terbaik !!
ada sorang teller perempuan nama zubaidah (kalau tak silap sebab kat resit nama tu) sangatlah baik dan membantu. memang dia ajar satu satu sbab pertama kali nak pos barang. siap dengan senyuman tak putus2. terbaik btul perkhidmatan puan🫰🏻🫰🏻

rms

Conveniently closes at 8pm.
Allows me to settle errands after working hours.

Came in at 7pm, i was the only person in line. Fast and easy transaction. 👍👍

Asyafiq H.

Kaunter teruk. Anta barang. Ikut je apa dia nak. Walaupun next day ikut arahan tetap bising dan marah customer. Pos malaysia patut tukar semua staff dalam tu. terutama perempuan. Bagi kertas saiz A4 mcm dorang nak pun tetap bising. Alasan tak dapat scan. Tiga pos laju saya pegi. Sini paling teruk. The worst pejabat pos.

queenie H.

Really terrible customer service.
If your customer wasn't familiar with the process, it's your freaking job to explain nicely instead of raising voices and talk rudely to the customers. I pay money for your service, not to be treated awfully by your freaking rude staff.

Mzlyn S.

Staff lelaki sangat teruk layan customer . cust tak faham u should explain bagus2 bukan tinggi suara .. kitorang bayar . bukan free !! THANK YOU ! WILL NOT COME AGAIN