Maybank (TMN PUTRA, AMPANG) - Ampang Jaya, Selangor

Nie 2.

Recently, I visited the bank just before lunch hour, and I was really impressed by the service. The staff at the counting counter was very helpful and professional. Even though it was almost her lunchtime, she patiently assisted me without any rush. I truly appreciate her dedication and willingness to help. Excellent customer service!

amina S.

Lately i did coming to Maybank Taman Putra Ampang Branch for deposit some of coins. They give me such good experience and the staff help me a lot. She patiently explaining the procedure and help me to deposit my coins with fast respond since she know I'm in hurry. Much thanks to the Maybank team for the excellent service.

Azhadi I. F.

Ade 3mesin 1 boleh guna beratur sampai luar😂🤣

mikael D.

Staff yang baik,manager yang baik.semua baik dan senang berurusan.terima kasih pada encik Kamal.tolong saya.di saat terdesak yang amat sangat.saya akan ingat sampai bila2.semoga maju jaya team Maybank taman putra.

Ahmad K. Z.

I would like to share a rather disappointing experience at Maybank Taman Putra regarding the process of depositing coins. Prior to my visit, I had inquired at the counter whether an appointment was necessary. I was informed that no appointment was needed, and I simply had to arrive before 12:00 PM. No specific limitations or additional procedures were mentioned.

On my first visit, I brought a modest amount of coins, and the transaction proceeded smoothly. However, during my second visit — although I arrived at 11:00 AM, still well within the advised timeframe — the experience was markedly different. The staff member on duty, appeared visibly frustrated and began offering various reasons as to why the deposit could not be fully processed. I chose to remain silent and allow her to proceed with her duties.

Eventually, just before 12:00 PM, I was informed that only a quarter of the total coins I brought could be processed. I had no issue with the standard RM10 fee per 1,000 coins — what I found troubling was the tone and manner of communication, which implied that my actions were a burden, despite having followed the instructions provided by the bank.

There were no clear guidelines regarding quantity limits, nor were any such policies communicated to me in advance. It is disheartening that in a time where coins are still being issued by Bank Negara Malaysia, customers face such difficulty in depositing them — and worse, only a limited number of branches are even willing to accept coin deposits.

As a parent, I have invested time and effort in teaching my children the importance of saving through coin collection. It is upsetting to witness that this small yet meaningful financial habit leads to such obstacles when trying to convert their savings. While I understand that digital transactions dominate today’s financial landscape, the practice of saving in physical form, especially for children, fosters discipline and a sense of achievement when they see their piggy banks full and are able to count their accumulated savings.

I sincerely hope the bank management will take this matter into serious consideration and work towards clearer policies, better communication, and more empathetic customer service — particularly in supporting basic financial literacy and saving practices at the community level.

Hilmi M. S.

"I had a truly wonderful experience thanks to the excellent teamwork and support from all the staff. Everyone was incredibly friendly, helpful, and attentive, which made the entire experience very enjoyable and memorable. Their warm and professional attitude created a positive and welcoming environment. Truly a team that goes above and beyond!"

parvin G.

Is the coin counting machine only operational until 12 pm? I don’t understand — one of your staff mentioned that if we want to use the machine, it must be before 12 pm. Does this mean it’s out of service after 2 pm? You’re running a bank; please don’t say it’s due to a shortage of manpower or that the machine is always under maintenance.

Kk N. K. K.

Such a large bank is reluctant to turn on the air conditioner on the side of the deposit machine. Every weekend when I go to deposit, I really feel breathless in a closed environment. I have been to many different banks,The experience is really bad.