LTA's Johor Bahru Office 24hrs - Johor Bahru, Johor Darul Ta'zim

Noorina M. S.

Datang subuh pagi buta 5.55am amik nombor. 6am settle dpt card. Thank you for the 24 hours service

Awang N.

Servis pantas, laju.

Cuma staf agak kurang mesra.

So far semuanya okay

Hafiz H.

Kena sabar beratur, tapi staff baik.

Mokhtar S.

Pegawai bertugas yang baik dan membantu untuk proses auto pass

zaki S.

Call tak berangkat. Hempas je fon tu dekat jalanraya

Kamar U.

Ok.. bagus sgt2

fazlysarah

Buat kerje lambat

Ravinder K.

I am writing to express my dissatisfaction with the service provided at the LTA Johor Bahru 24-hour office. The customer service experience has been consistently disappointing. Staff are often rude and show little interest in attending to customers properly, creating an unpleasant and frustrating environment for those seeking assistance.

Attempts to reach the office via the contact number +607-2070709 have been futile. The line is consistently unreachable, and it raises the question — are the staff unwilling or simply too lazy to answer customer calls? This lack of responsiveness is unacceptable for an organization handling essential services.

It’s important to highlight that the Autopass card is a paid service. We are not receiving this card for free, and as paying customers, we deserve to be treated with basic respect and professionalism. The process of checking whether an Autopass card is ready before the collection date is not complicated. With proper coordination and communication, unnecessary trips and customer frustration could easily be avoided.

The management should take immediate steps to improve staff attitudes, ensure calls are answered, and streamline the card collection process. Better service and respect toward customers should be the minimum standard, not the exception.