Bank Simpanan Nasional Cheng - Malacca

Alin A.

Layanan yang diberikan oleh staf bank hari ini amat memuaskan, penuh dengan kesabaran dan senyuman. Sangat menghargai sikap ramah serta kesungguhan mereka. Dari pegawai hingga staff polis bantuan memberikan layanan yang sangat baik.

Azalli H.

Saya berkejar² nk berurusan ke BSN Cheng hari Jumaat 14 Mac 2025 dari dusun di Pengakalan Balak bertolak jam 12:02pm. BSN Cheng tutup tghari jam 1pm.
Kenderaan atas jalanraya banyak, dengan jem lagi, kenderaan di hadapan jalan perlahan lagi, aduhh...cuak saya kalau tak dapat sampai sebelum jam 1pm, sampai di pintu BSN Cheng jam 12:57pm, saya ingatkan dah tak dibenarkan masuk dan berurusan, tetapi mereka kata boleh lagi berurusan.. Lega hati saya, masuk jek semua kakitangan senyum, menambahkan lagi kelegaan di hati saya, dan masih lagi dilayan dengan mesra oleh kakitangan BSN Cheng. Penat saya tak terasa bila mereka amat ramah dengan saya. Saya kagum dengan layanan mereka. Alhamdulillah selesai berurusan saya terus mengucapkan "Selamat Hari Raya" dengan mereka semua, walaupun Raya masih jauh lagi.. Tahniah kepada BSN kerana mendidik staff mereka dengan perkhidmatan1st class untuk pengguna² mereka.

Nazir

Saya nak buat acc baru dan kena bayar guna acc lain, saya cuma tak berapa ingat nama acc banking online saya sebab biasalah dah banyak akaun saya buka dan pegang tapi bila saya bagitahu staff sebentar untuk saya ingat balik akaun saya, dia mengeluh depan saya sebagai customer dan staff perempuan dekat meja customer service gelakkan saya. How dare you embarassing me in front of other people, I am your customer, You should help me instead not laughing at me. After that, Puan banker yang berada di counter PIC 12 yang tolong bukakan account saya macam layan saya nak taknak je, bila saya tanya dia jawab sepatah dengan muka macam baru bangun tido.. Wake up la, this bank really do give bad services

Fairuz I.

Nak buka acc utk anak, minta hardcopy surat tawaran. Ada softcopy xnak terima. Pergi BSN caw lain xperlu pun surat tawaran. X memudahkan urusan orang lain.

arif A.

Bank BSN paling teruk di Melaka memang tak logik bank tak boleh tukar duit lama! Habis nk tukar mana pasar malam.Bila ditanya staf dia kata BSN bkn ejen tukar duit lama sbb dh tak sah, apa gila BSN kan under Bank Negara dah kenapa tak boleh tukar duit lama yg terang terang sah, saya bkn tukar duit palsu. End up saya suruh diorang call customer service BSN nak penjelasan, tetiba staf kata boleh pula.

BANK SERVICE PALING TERUK KAT MELAKA, CARI BANK LAIN LAH KALAU ADA URUSAN
BETUL BETUL TERUK STAF SINI !!!

Terence H.

I recently visited this BSN Bank to open a new account and had a very disappointing experience. Despite having enough staff and few customers, it took half an hour to process my card application.

Initially, I was asked for a RM 500 deposit to open an account. When I mentioned I didn't have that much, they finally agreed to open the account with a RM 300 deposit. However, once the account was opened, they only returned RM 150, stating the remaining RM 150 was for insurance. This was never explained to me upfront.

When I questioned this unexpected deduction, they casually mentioned it was "normal" procedure to include health insurance with a new account. Shockingly, this was done without my consent or prior knowledge. I already have my own insurance and did not require another! When I firmly declined, they offered a cheaper RM 60 package instead.

Clearly, they charged me the most expensive insurance package without my consent during account opening. After the clarification, they keep promoting and finally I accepted the cheapest package.

The lack of transparency and disregard for customer consent in pushing unnecessary services is unacceptable. Customers deserve clear, upfront information about all charges and should always have the option to decline additional services. This experience has left me thoroughly disappointed, and I caution others to be wary of similar practices.

Johan I.

staff perempuan semua teruk!!! kasar !!
xde budi bicara dg orang.. x hormat cust
mmg last la dtg bsn cawangan ni!!!
😡

Hock S. T.

The staff by name cik Syarifah Norliyana is a dedicated and committed in her work. She is efficient and always alert while solving all my problems in dealing with my case. Thanks.