Raine & Horne International Zaki & Partners Sdn Bhd - Kuala Lumpur, Federal Territory of Kuala Lumpur

NORIYAHANANI B. I.

I’ve had a wonderful experience with this property management company. The team is professional, responsive, and always willing to help. They handle everything efficiently from maintenance requests to tenant communication which gives me peace of mind as a property owner. I truly appreciate their dedication and reliable service. Highly recommended!

Ries T.

Very BAD management company ..

I am writing to formally raise a complaint regarding a recent issue with the renovation permit and communication from the condo management team.

On 21 February, I submitted the required renovation form. On 3 March, I was informed by the management that my renovation permit was ready for collection. I collected the permit and paid a RM5,000 deposit on the same day. I was also instructed to attach the permit outside my unit and proceed with the renovation.

At no point during this process was I informed—either verbally or in writing—that any structural beams were not to be removed. In fact, I had specifically mentioned that I planned to carry out hacking in the kitchen area, and I was told that hacking was allowed in all areas of the house with no objections raised.

The renovation works proceeded smoothly for over a month without any feedback or objections from the management. However, on 30 April, management personnel came to my unit and suddenly informed me that I had removed a structural beam and must now reinstate it at my own cost. This response came only after I had sent them a photo of the kitchen earlier that morning, where the removed beam was visible in the background.

Shockingly, on the same day, I received two new copies of the renovation restrictions which now included a remark stating that “no structural beams are to be demolished.” These restrictions were never provided to me when I initially collected the permit. It appears that these documents were sent only after the issue was identified, which gives the impression that the management is trying to avoid responsibility and shift the blame to me.

As homeowners, we rely on clear and complete guidance from the management. I had asked about renovation restrictions when collecting the permit, and your staff clearly stated that hacking was allowed throughout the unit. It is unfair and unreasonable to expect me to bear the cost of reinstating the beam when the mistake stems from a lack of proper instruction and documentation by your team.

I HOPE the Head Office will handle this matter fairly and take appropriate action. I kindly request a prompt and satisfactory resolution to this issue.

Naim M.

My experience with a particular realtor to arrange for a rental property in Ipoh was handled professionally by Ms. Lee Sook Mei, representing me in this transaction. She successfully negotiated terms for a contract, including a reduction in the utility deposit. Later, when due to circumstances beyond my control- after sending her a deposit to secure the property, I had to ask her to cancel the transaction. Some background: I am an American residing in China and we ended up communicating via IMessage and email. She was recommended by someone from the school where a student has successfully enrolled, but we had to cancel his enrollment because of changes by in Chinese university admissions criteria. She had arranged for a law firm and had to basically undo everything- not the easiest test for a realtor. She handled everything with aplomb and was able to negotiate with the property owner to return our deposits for rent and utility deposits, when asked. She also stopped the lawyer from proceeding with the legal contact for rental. By contrast other realtors in Ipoh, did not even bother to reply to messages left via voicemail and Imessages! In summary, she was always responsive. Kudos! Highly recommended!

Chong P. L.

I am writing to complain about a security guard at my the place I live in, Desa Palma Apartment, in Nilai, right next to INTI International University, and I believe this place is owned by Raine and Horne. The issue started when I went to visit my friend, and I told the guard specifically that I wanted to park in the visitor parking, they then let me through. What happened afterwards was that I found my car almost immediately clamped, and when I called them, they scolded and screamed at me after knowing I was the owner of the car, without even me explaining anything, sounds like them being suspicious. When I went to the guardhouse, I then explained calmly and they started yelling continuously, and I had to get my dashcam footage, and they immediately went silent. I was able to unlock my car without much hassle and without needing to pay the fee, but this was an extremely unpleasant experience for me, the staff at the management office was also very unprofessional, and wanted to work together with the guard to get my money. I hope you do something about this and if not, I will continue writing this message until you do something about it.

Nzi N.

Great service, very helpful and easy to deal with. Report came on time👍🏻

Aida Z.

A very professional, established, detailed, efficient organization. Excellent work.

shahida M.

Very helpful and east to deal. Good job

masliana A. R.

Very trusted company and excellent service by Raine & Horne KL