Affin Bank Shah Alam - Shah Alam, Selangor

rikagaku

Affin bank vista alam. Ada one of officer perempuan ni very unfriendly dan sgt moody. Yg I ingat mata dia ni juling sikit. Cakap pun nk marah2. Time tu sy dtg pkl 1pm. Sbb x makan ke boleh layan orang moody2 ke. Tp sy sabar je, still cakap baik2. Sbb kalau sy moody balik, apa beza kita dgn dia kan. Seriously, affin ni kena hntar officer bhgian depan tu pergi la kursus layan customer baik2. Mmg last dah datang sini, sy sanggup pergi affin cawangan lain lps kena layan mcm ni. Hmm

shahrul S.

Slow gila buat kerja.. 1 jam pun tak lepas padahal 5 orang je

amirah R.

pergi branch ni untuk buka acc, dia kata takboleh kecuali ada reason. so dia suruh buat asb. explaination tentang asb tak detail, tahutahu ada loan dengan bank. lepas dah buat asb pun, takde contact for 1 month untuk buka acc and still tak dapat kad bank. teruk ya service disini

Faiz F.

Biadab sungguh ya, org yg handle counter tu. Saya dtg nk bukak asb, dia sruh dtg pagi sebab nk tutup pkl 2 (saya sampai pkl 12) pastu explain mcm saya budak Boleh tnye “paham ak” Kerek muka malas nk keje. Mohon.. saya jejak dalam tu x sampai seminit pon dh kena halau keluar.

abdul R.

Buat urusan asb jam 12.30 kuanter bukak tapi yang jaga budak latihan industri dr uitm, staf semua rehat, budak L.I xde id nk buat keje, xde function bukak kuanter bodoh!!! Baik tutup jee tulis rehat, aku pon tak payah tggu sana, bazir masa rehat aku.

Rock D. X.

Staff bodoh menyusahkan org smpai 2 3hari ulang alik , nk bukak acc saving mcm nk bukak acc company , mula² prgi situ ckp nk surat , keesokan harinya bawak surat nk suruh letak alamat bank dkt surat , keesokan nya pula settle smua surat alamat ada ckup lengkap , xboleh bukak acc saving sbb kena buat credit card dulu , klau xboleh ckp jela xboleh dari awal , mnyusahkan org smpai 3hari masuk kerja halfday ,

nurul Y.

saya dapat whatsapp dari financial consultant nama dia jayron lee kai jun .. dia tanya tentang loan.. betul ke atau scammer

Joey T.

Visited to (1) Register for the AffinAlwaysX mobile app, (2) Change my credit card statement cycle date.

First task: AffinAlwaysX mobile app registration:

Before I even got to the counter, the queue was already testing my patience. The customer turnaround here is painfully slow. Imagine this: my number was only 2-away from the current ticket being served. There weren’t even that many customers compared to other banks like Maybank, CIMB, or UOB (for the record, there were only 6 customers waiting at that point of time). Yet, it still took almost an hour for my turn to be called. How ridiculous is that?

Once I finally got to the counter, the staff were friendly and helpful, but the process itself was absurd, more of a comedy of inefficiency. To register the app, the staff had to contact another staff, who then had to contact another staff and/or manager, just to get a bloody reference number. Seriously? What if the manager was on leave… or, heaven forbid, no longer around? Does it really need such a convoluted chain just to register a mobile app? I understand the BNM's policy on the SMS OTP, but other banks have simpler method though.

Second task: Change statement cycle date:
Here’s where it gets worse. Other bank branches (Maybank, UOB, CIMB, etc.) can easily process this request. But Affin Bank? Nope. They told me to contact Customer Service (CS). Fine, so I did, only to be told by the CS that it cannot be changed at all. What kind of nonsense is this?

In short: Helpful staff, ridiculous processes, slow customer turnaround, and a banking policy that makes zero sense.